Jobs take longer than you quoted. Invoices go out late. You don’t need a full-time hire to fix it.
Nobody inside the business has time to find out why. Fractional analytics and process improvement leadership for professional services firms — 50 to 500 people.
Not ready to talk? Get the free guide instead
operations
reduction
reduction
accuracy
You already know where it hurts
- Work that should take three weeks takes six, and nobody can say where the time went.
- Jobs sit waiting on one person’s review while the deadline moves.
- Invoicing lags behind the work — cash you’ve earned, sitting unbilled.
- The same manual workaround every quarter, because nobody has time to fix the root cause.
- Four systems, four versions of the truth, and a leadership meeting spent arguing about whose number is right.
None of this is a mystery. It’s a capacity problem — the people who could fix it are the same people running the business.
Operational leadership, rented by the month
I keep a deliberately small roster of firms as their fractional analytics and improvement lead. Typical work:
Three ways to start
Free 30-Minute Call
A conversation about your biggest bottleneck. No pitch, no deck.
Book the callProcess Health Check
One week. A working session, a data and process review, a one-page findings report, and a prioritized 30/60/90 roadmap.
Learn moreProject or Retainer
Scoped 6–12 week improvement work, or ongoing fractional leadership on a committed monthly block of hours.
Learn moreWhat I’ve actually delivered
Nineteen years doing this work inside large organizations, as the person accountable for the result. A few representative engagements — clients anonymized.
Supplier payments were stalling
Cases were taking 45+ days. I redesigned intake, set SLAs, automated the handoffs, and put a live dashboard on the queue.
- 36% reduction in cycle time
- 97% payment accuracy
Cash was sitting in the aging report
Delinquent DSO stood at 17 days with no early visibility of slipping accounts. I rebuilt how the department worked, gave supervisors live sight of their teams, and tracked it on process behavior charts.
- 29% reduction, 17 days to 12
- Held for 18 months
Slow resolution was driving churn
End-to-end workflow redesign, automation, and real-time SLA tracking across the service organization.
- 60% faster resolution
- Measurable reduction in churn
- 7-figure annual savings
The math against a full-time hire
| Full-Time Hire | Fractional | |
|---|---|---|
| Annual cost | $120k–$180k + benefits | $48k–$84k |
| Time to start | 3–6 month search | Weeks |
| Flexibility | Fixed overhead regardless of workload | Scale up or down |
| Commitment | Permanent | 3-month minimum |
One call. One bottleneck. Thirty minutes.
If I can’t help, I’ll tell you — and point you at someone who can.
Book a free 30-minute callPrefer email? [email protected]