“Without data, you're just another person with an opinion.”
“The world cannot be understood without numbers. But the world cannot be understood with numbers alone.”
“If you can't describe what you are doing as a process, you don't know what you're doing.”
Do you believe in diversity?
I am a dynamic, innovative Business Process Improvement Specialist & Project Manager with over 15 years of experience guiding B2B and B2C companies through operational, technical and customer experience improvements. I devise obtainable strategic plans and roadmaps, lead cross-functional,a cross-level teams and execute projects while meeting customer performance specifications, budgets and timelines.
As a proven leader, I translate corporate visions into actionable, tactical business improvement plans. I am a liaison to all management levels and work with internal and external stakeholders to devise actionable process improvement plans utilizing clear communications, systematic ranking of needed upgrades as well as analysis of current-state engineering abilities and constraints.
I have efficiently identified and applied successful business solutions to optimize the value stream process saving time and resources the Financial Services, Technology, eCommerce and non-profit industries.
✔ BUSINESS STRATEGY: Collaborate with cross-functional, international senior leadership team(s) to create and deliver effective process improvement strategies consistent with short- and long-term strategic business plans,
✔ IMPROVEMENT STRATEGY: Drive process improvement strategy based on customer-centric experience, including understanding client current state, desired state and obstacles to achievement.
✔ CLIENT-CENTRIC SOLUTIONS | CUSTOMER SERVICE: Compiled customer concerns and issues related to business systems. Identified root cause(s) and corrective actions to guide project planning and set client expectations.
✔ DATA ANALYTICS. Leverage client analysis to understand needs and optimal performance to ensure new processes(s) meet client needs, budget and time constraints
Lead Six Sigma - Black Belt | Certified Trade & Logistics Professional (CTLP) | Project Management Professional (PMP) ®
Machine Learning - R & Python | SAS | SQL | Tableau